Simon Clarke

Day 1 | 10th June

9:20 AM PANEL & POLLING: “Omnichannel is dead, long live unified” - How are retailers providing the consistent experience across all channels that both customers and colleagues desire?

We will start this session with a series of polls for you to benchmark where you are on the omnichannel and unified commerce journey. Our panelists will then analyse the results and share their experiences.

How can you adapt your tech stack to give customers the tech-enabled experience they now expect?
What are the best ways to create a customer and colleague experience across every platform including when they are in-store?
How can you create a cohesive system that breaks down silos to create a single, efficient solution, unified commerce?
Can such a tech-stack reduce costs and improve customer experience at the same time?
How can your app become a core part of a unified shopping experience?

5:20 PM Table 1: Going composable: How can you get the organisational structure and capabilities in place to ensure a smooth journey composable commerce?

Retail IT Connect 2025

Day 1 | 10th June

9:20 AM PANEL & POLLING: “Omnichannel is dead, long live unified” - How are retailers providing the consistent experience across all channels that both customers and colleagues desire?

5:20 PM Table 1: Going composable: How can you get the organisational structure and capabilities in place to ensure a smooth journey composable commerce?