Retail IT Connect 2025

June 10 - 11, 2025

Allianz Stadium, Twickenham

Rebecca Hosgood

Head Of Technology Strategy & Architecture Currys

Day 1 | 10th June

11:35 AM CASE STUDY: How we trialled and implemented AI chatbot capabilities to drive customer satisfaction and boost business growth

  • What are the challenges that you face when picking your use cases and where to use AI in the chatbot context?
  • Drawing on both build and buy experiences, what are the specific implementation challenges that retailers face and how do you straddle the nuances in line with your business requirements?
  • How do conversations and priorities around sales journeys come into play when choosing how to implement AI chatbot capabilities and who to partner with?


Check out the incredible speaker line-up to see who will be joining Rebecca.

Download The Latest Agenda