June 10 - 11, 2025
Allianz Stadium, Twickenham
· Sharing how AI can help personalise services and increase operational efficiency in the rapidly evolving retail industry
· Discussing the implementation and benefits of AI-driven solutions, including Microsoft co-pilot for webchat, Instant Assistant AL-platform for customer support, AI Video Diagnostics for repairs and AI next best action for in-store colleague
· Selecting the right technology partners plus ensuring data quality, and effective change management during technology adoption
· Sharing future thinking on evolving our AI capabilities, focusing on enhancing customer support and operational efficiency through embracing ongoing enhancements and innovation
Check out the incredible speaker line-up to see who will be joining Rebecca.
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