Rebecca Hosgood

·       Sharing how AI can help personalise services and increase operational efficiency in the rapidly evolving retail industry

·       Discussing the implementation and benefits of AI-driven solutions, including Microsoft co-pilot for webchat, Instant Assistant AL-platform for customer support, AI Video Diagnostics for repairs and AI next best action for in-store colleague

·       Selecting the right technology partners plus ensuring data quality, and effective change management during technology adoption

·       Sharing future thinking on evolving our AI capabilities, focusing on enhancing customer support and operational efficiency through embracing ongoing enhancements and innovation