Retail IT Connect 2025

June 10 - 11, 2025

Allianz Stadium, Twickenham

Rebecca Hosgood

Head Of Technology Strategy & Architecture Currys

Day 1 | 10th June

11:35 AM CASE STUDY: How to implement AI-driven solutions including an instant assistant AL-platform and AI in-store colleague next best action to improve customer engagement and in-store sales

·       Sharing how AI can help personalise services and increase operational efficiency in the rapidly evolving retail industry

·       Discussing the implementation and benefits of AI-driven solutions, including Microsoft co-pilot for webchat, Instant Assistant AL-platform for customer support, AI Video Diagnostics for repairs and AI next best action for in-store colleague

·       Selecting the right technology partners plus ensuring data quality, and effective change management during technology adoption

·       Sharing future thinking on evolving our AI capabilities, focusing on enhancing customer support and operational efficiency through embracing ongoing enhancements and innovation

Check out the incredible speaker line-up to see who will be joining Rebecca.

Download The Latest Agenda