The Retail IT Playbook Report 2025

The retail landscape is undergoing a dramatic transformation, characterised by heightened customer expectations, fiercer competition, and rapidly evolving technology. As a result, retailers are facing unprecedented challenges. However, this also presents significant opportunities.

To gain deeper insights into both, we conducted a survey of 100 senior retail IT leaders. Many of the topics covered will be discussed further at our Retail IT Connect event in June 2025.